External organisations

All complaints about the Prudential Regulation Authority and the Bank of England (in respect of its oversight of the banking clearing houses and payment schemes) should be referred, in the first instance, to the Financial Conduct Authority.

The Financial Conduct Authority

25 The North Colonnade
Canary Wharf
E14 5HS

Financial Ombudsman Service

Exchange Tower
1 Harbour Exchange Square
E14 9GE

Telephone: 0800 023 4567
Fax: 020 7964 1000
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

The Independent Assessor

Financial Services Compensation Scheme

10th Floor, Beaufort House
15 St Botolph Street

Telephone: 0800 678 1100 or 020 7741 4100
E-mail: enquiries@fscs.org.uk
Website: www.fscs.org.uk