We only deal with complaints against the Financial Conduct Authority, the Prudential Regulation Authority, the Payment Systems Regulator and the Bank of England (in respect of its oversight of the banking clearing houses and payment settlement schemes). If you require guidance as to whether your complaint might be investigated by the Commissioner, or any additional information, please contact the Office of the Complaints Commissioner as follows:

Telephone: 020 7877 0019 We use a telephone bureau to take our calls. We return calls within two working days.

In writing to:
The Office of the Complaints Commissioner
Tower 42, 25 Old Broad Street
London EC2N 1HN

We respond to emails and letters within three working days. We are committed to ensuring our service is accessible for everyone. Please tell us if you need any reasonable adjustments in order to effectively use our service. To see what we already offer please refer to our Accessibility policy and our Quality and Service Standards Policy.

For subject access requests please email
Please note that the OCC is not subject to the Freedom of Information Act (2000).