We only deal with complaints against the Financial Conduct Authority, the Prudential Regulation Authority, the Payment Systems Regulator and the Bank of England (in respect of its oversight of the banking clearing houses and payment settlement schemes). If you require guidance as to whether your complaint might be investigated by the Commissioner, or any additional information, please contact the Office of the Complaints Commissioner as follows:

Telephone: 020 3786 7926 We use a telephone bureau to take our calls. We return calls within 72 hours.

In writing to:
The Office of the Complaints Commissioner
16 Old Queen Street
London SW1H 9HP

We respond to emails about new complaints within three working days and letters within 7 days. Emails received as part of continuing correspondence about a complaint will be reviewed but may not receive a response, unless we decide it is necessary to do so.  We are committed to ensuring our service is accessible for everyone. Please tell us if you need any reasonable adjustments in order to effectively use our service. To see what we already offer please refer to our Accessibility policy and our Quality and Service Standards Policy.

For subject access requests please email
Please note that the OCC is not subject to the Freedom of Information Act (2000).