Welcome

Please use the buttons below to see whether we can help you with your complaint and, if so, how you should complain.

COVID-19 update

We are constantly reviewing government advice and the impact on our ability to deliver our service. At present, we are continuing to work to our normal service standards except for our response time to post.

Please contact us by email rather than post if you can as under the current circumstances we cannot guarantee that we can process post in a timely manner.

Can we help you with your complaint?

If your complaint is about a bank, an insurance company or a finance firm rather than one of the regulators, you should first complain to the company and then if you remain unhappy to the Financial Ombudsman Service.