Welcome

Please use the buttons below to see whether we can help you with your complaint and, if so, how you should complain.

COVID-19 update

We are constantly reviewing government advice and the impact on our ability to deliver our service. At present, we are continuing to work to our normal service standards except for our response time to post.

Please contact us by email rather than post if you can as under the current circumstances we cannot guarantee that we can process post in a timely manner.

Can we help you with your complaint?

Amerdeep Somal the Complaints Commissioner and Ivona Poyntz Chief Operating Officer appeared before the Treasury Select Committee on 15 June 2022.  You can watch this back via the UK Parliamentary website Committees – UK Parliament

Click here for the Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of London Capital & Finance (LCF)

Click here for the FCA’s response to Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of London Capital & Finance (LCF)

Click here for commonly asked questions and answers about the Complaints Commissioner’s Final Report into the Financial Conduct Authority’s oversight of London Capital & Finance (LCF)

Click here regarding the FCA’s public announcement setting out how it will apply the 12 month time bar within the Complaint Scheme, for complaints about the FCA’s oversight of London and Capital Finance (LCF)

Click here for updates on the Complaints Scheme consultation and Interest Rate Hedging Products (IRHP).

The Commissioner has released a statement following the publication of final reports arising from her investigation into complaints about the FCA received from investors in Keydata Investment Services Ltd

Independent Review of the Connaught Income Fund Series 1

The Commissioner has now provided her response to the Financial Services Future Regulatory Framework Review Phase II Consultation OCC – FSRFR response final 15 February 2021

If your complaint is about a bank, an insurance company or a finance firm rather than one of the regulators, you should first complain to the company and then if you remain unhappy to the Financial Ombudsman Service.