PRA (The Prudential Regulation Authority)

2026

202500612 – Issued 30 March 2026. Published 07 May 2026

The Commissioner did not uphold a complaint that the PRA had excluded a complaint about not taking formal action against a regulated firm. The Commissioner noted that the PRA will investigate firms, but only in connection with prudential concerns, and considered that the PRA was correct to exclude the complaint under the Complaints Scheme because it related to a personal dispute between the complainant and the firm.

202500480 – Issued 17 February 2026. Published 19 March 2026

The Commissioner did not uphold a complaint against the PRA, finding that it was correct to determine that the matters raised concerning transactions between banks in Germany and Hong Kong fell outside its jurisdiction and should instead be pursued with the relevant local regulators and banks. The Commissioner also noted that issues relating to the closure of the complainants accounts are not within the PRA’s remit.

202500453 – Issued 22 January 2026. Published 19 February 2026

The Complaints Commissioner did not uphold the complaint about the PRA’s decision not to investigate concerns relating to Firm X. The complaint alleged that the administrators of a Gibraltar-based insurer had manipulated file records in breach of Solvency II Pillars 1 and 2. The Commissioner agreed with the PRA that Firm X is regulated by the Gibraltar Financial Services Commission (GFSC) as its home regulator, and that the matters raised fall within the GFSC’s supervisory remit rather than the PRA’s, meaning the PRA was correct not to investigate the complaint under the Complaints Scheme.