Can we help you with your complaint?

If your complaint is about a bank, an insurance company or a finance firm rather than one of the regulators, you should first complain to the company and then if you remain unhappy to the Financial Ombudsman Service.

BSPS update

Throughout the month of June 2024, the Office of the Complaints Commissioner has continued to receive a number of complaints about the FCA in relation the British Steel Pension Scheme.  This follows the FCA completing its investigation and issuing its decision.

In the past month, the Complaint Commissioner’s office has continued to make further information requests to the FCA to support its review of the FCA’s investigation files into these complaints.

As this information is received, it is being reviewed alongside the FCA’s investigation files and is being carefully considered as part of the Commissioner’s ongoing investigation into these complaints.

The Office of the Complaints Commissioner anticipates that all complaint referrals about the FCA in relation to the British Steel Pension Scheme should be received by 19 July 2024, being three months after the FCA issued its final decision letter to the group complainants.  The Office of the Complaints Commissioner will take into consideration all the information and points raised by the individual complainants and will be working to issue its report encompassing all the relevant information.  The issuance of the report in a timely fashion is a priority for this office which it will endeavour to do as quickly as it can whilst ensuring a thorough and careful investigation is completed. We will aim to do so within three months of 19 July 2024, however, this will depend on the complexity of the cases.

We will be issuing a further update about all the British Steel Pension Scheme complaints on our website on 31 July 2024.

Please note:

If you have already made a complaint to the FCA and received your decision letter, under the Complaints Scheme you have three months to refer your complaint to the Office of the Complaint Commissioner if you are unhappy with the decision you received.  

If you have already referred your complaint to our office you will have received a response from our office with an individual reference number for your complaint with our office. 

If you have not yet referred your complaint to our office you should ensure that you have done so within three months of the FCA issuing its decision letter to you or your representative.  

After the three months has passed your complaint referral may not be accepted under the Complaints Scheme.