Welcome
Please use the buttons below to see whether we can help you with your complaint and, if so, how you should complain.
Can we help you with your complaint?
The Financial Regulator Complaints Commissioner provides an independent assessment of complaints against the Financial Regulators. If your complaint is about one of the financial regulators click the ‘Making a Complaint’ button above to see details about whether we can look at your complaint.
If your complaint is about a bank, an insurance company or a finance firm rather than one of the regulators, you should first complain to the company and then if you remain unhappy to the Financial Ombudsman Service. The Complaints Commissioner is not able to look at such complaints under the remit of the Complaints Scheme.
To ensure fairness and accommodate the seasonal break, the Office of the Complaints Commissioner will not issue or publish any reports between 20 December 2025 and 6 January 2026.
We recognise that many individuals and organisations take time off during this period and may have limited access to correspondence. In acknowledgement of this, any comment deadlines that would ordinarily fall within this timeframe will be extended.
This approach is intended to ensure that all parties have a reasonable opportunity to receive and respond to reports before the Commissioner finalises her position.
The Commissioner will resume issuing reports from 6 January 2026, and the first publication date for 2026 will be Thursday, 15 January 2026.
Please note that this pause will also be reflected in our published service level metrics, as this period will not count towards active case processing.
Current Vacancy – Investigator role
We have an exciting opportunity for an experienced detail-oriented individual to join our
small team as an Investigator, to undertake complex investigations across a wide spectrum of
financial services regulatory areas and write reports on these investigations for the
Commissioner to consider. Click here for details of the role
Final Report issued into FCA’s handling of The House Crowd – 17 July 2025
Please click here to read the Final Report
Please click here to read the FCA’s response to the Final Report
Final Report issued into FCA’s handling of Safe Hands Plans Limited – 11 March 2025
Please click here to read the Final Report
Please click here to read the FCA’s response to the final report.
Group complaints
Blackmore – updated on 24 October 2025. Click here for the latest update*NEW*.
Basset & Gold update – updated on 10 September 2025. Click here for the latest update*NEW*.
BSPS update – updated on 22 September 2025. Click here for the latest update *NEW*.
Collateral – updated on 1 July 2025. Click here for the latest update *NEW*.
Funding Secure – updated on 04 November 2025. Click here for the latest update *NEW*.
Recent final reports published
The Commissioner publishes anonymised copies of the final reports she has issued to complainants and the regulators on the first and third Thursday of each month. Occasionally final reports maybe issued on other dates. Click the below links to see the Commissioner’s latest published final reports about each regulator.