Can we help you with your complaint?

The Financial Regulator Complaints Commissioner provides an independent assessment of complaints against the Financial Regulators.  If your complaint is about one of the financial regulators click the ‘Making a Complaint’ button above to see details about whether we can look at your complaint.

If your complaint is about a bank, an insurance company or a finance firm rather than one of the regulators, you should first complain to the company and then if you remain unhappy to the Financial Ombudsman Service. The Complaints Commissioner is not able to look at such complaints under the remit of the Complaints Scheme.

Final Report issued into FCA’s handling of Safe Hands Plans Limited – 11 March 2025

Please click here to read the Final Report

Please click here to read the FCA’s response to the final report.

Group complaints

BSPS update – updated on 17 December 2024. Click here for the latest update.

Collateral – updated on 1 April 2025. Click here for the latest update *NEW*

Recent final reports published

The Commissioner publishes anonymised copies of the final reports she has issued to complainants and the regulators on the first and third Thursday of each month.  Occasionally final reports maybe issued on other dates.  Click the below links to see the Commissioner’s latest published final reports about each regulator.

• FCA (The Financial Conduct Authority)
• PRA (The Prudential Regulation Authority)
• BOE (The Bank of England)
• PSR (The Payment Systems Regulator)