The Commissioner’s profile
Rachel Kent was appointed the Complaints Commissioner on 01 January 2024.
Rachel was previously a partner in the financial services regulatory team at law firm Hogan Lovells.
In March 2023, Rachel was appointed to chair the independent Investment Research Review launched by the government, a review into the UK’s research and investment landscape. Rachel also acted as Vice-Chair of the Policy and Regulation chapter of Ron Kalifa’s FinTech Strategic Review.
She has also acted as the General Counsel at the UK Infrastructure Bank and is an Advisory Board Member for HM Treasury’s Socio-Economic Mobility Taskforce and HM Treasury’s Expert Trade Advisory Group.