External organisations
If your complaint is about a bank or any other financial services company, you should first complain to the company, and if your complaint is not resolved, you should complain to the Financial Services Ombudsman (FOS). Details are below.
Financial Ombudsman Service (FOS)
Exchange Tower 1 Harbour Exchange Square London E14 9GE
Telephone: 0800 023 4567
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
If your complaint is about the FOS, contact:
The Independent Assessor
PO Box 35738 London E14 9YU
If you need advice on a financial matter, contact:
Citizens Advice