External organisations

If your complaint is about a bank or any other financial services company, you should first complain to the company, and if your complaint is not resolved, you should complain to the Financial Services Ombudsman (FOS). Details are below.

Financial Ombudsman Service (FOS)

Exchange Tower 1 Harbour Exchange Square London E14 9GE

If your complaint is about the FOS, contact:

The Independent Assessor

PO Box 35738 London E14 9YU

If you need advice on a financial matter, contact:

Citizens Advice

Telephone: 03444 111 444

Website: www.citizensadvice.org.uk