We only deal with complaints against the Financial Conduct Authority, the Prudential Regulation Authority, the Payment Systems Regulator and the Bank of England (in respect of its oversight of the banking clearing houses and payment settlement schemes). If you require guidance as to whether your complaint might be investigated by the Commissioner, or any additional information, please contact the Office of the Complaints Commissioner as follows:
In writing to:
The Office of the Complaints Commissioner
23 Austin Friars
London EC2N 2QP
We respond to emails and letters within three working days. We are committed to ensuring our service is accessible for everyone. Please tell us if you need any reasonable adjustments in order to effectively use our service. To see what we already offer please refer to our Accessibility policy and our Quality and Service Standards Policy.