PRA (The Prudential Regulation Authority)

2026

202500359 – Issued 08 December 2025. Published 15 January 2026

The Complaints Commissioner excluded a complaint about the PRA’s lack of intervention between the complainant and their financial services provider, finding that the PRA was correct to explain it can only investigate complaints about its own functions and not disputes between consumers and regulated firms. The Commissioner noted, however, that the PRA’s response could have been more helpful by clarifying that the complainant could have brought their concerns to the FCA.