Making a complaint

Our preferred method of communication is through email or in writing; however we will aim to assist you in using our service in a way that is most convenient to you. please see the Contact section for more details.

Complaints should explain why the complainant is unhappy with the regulator’s decision on their complaint.
It is not necessary to provide copies of the correspondence which has been exchanged with the regulator, as we will obtain a full copy of the regulator’s investigation file as part of our investigation.  It is however useful if the complaint makes it clear which regulator is being complained about and the regulator’s complaint reference number.