Before Making a complaint

Before you complain to us about one of the UK financial services regulators, it is desirable that you complain to the regulator in the first instance, so it can conduct its own review of your complaint first as that is usually the swiftest way of resolving matters. Once you have received a response from the regulator, if you are not satisfied with the outcome, you can refer your complaint to the Complaints Commissioner.

It is not necessary to provide copies of the correspondence which has been exchanged with the regulator, as we will obtain a full copy of the regulator’s investigation file as part of our investigation.