2025

The complainant raised three issues with the FCA: a privacy concern over a police welfare check, dissatisfaction with how their email queries were closed, and frustration over the FCA’s refusal to intervene in a dispute with two banks. The privacy issue was not investigated due to GDPR limitations but the FCA was found to have acted reasonably. The handling of email queries was upheld as a valid complaint, though no further action was required. The complaint about the bank dispute was excluded, as it falls under the remit of the Financial Ombudsman Service.

The complainant alleged misconduct by an FCA lawyer during court proceedings. The FCA declined to investigate under paragraph 2.11(b) of the Complaints Scheme, on the basis that the matter would be more appropriately dealt with through court proceedings. The Commissioner agreed and additionally found no evidence of wrongdoing by the FCA lawyer.

The complainant alleged that the FCA colluded with the court to delay the processing of an appeal and falsely claimed not to have received appeal documents. The FCA declined to investigate, citing the 12-month time limit in the Complaints Scheme. The Commissioner agreed the complaint was out of time and, in any event, found no evidence to support the allegations.

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